Service

 

Intec’s service portfolio covers all aspects of our product delivery, including:

  • Large change programmes
  • Product installations
  • Application managed services
  • Managed services
  • Core product support

We invest heavily in best practices and tools to enable efficient and effective delivery, because service quality is of paramount importance to our customers and to us.

Our quality system supports this service quality approach. Intec has a corporate quality framework covering the entire business operation. We undertake regular delivery and service reviews as part of our overall quality process, and items requiring improvement are highlighted and resolved.

Our Best Practices team constantly improves our methodologies, templates and tools, with the dual aim of reducing deployment times and increasing delivery quality. The team is also responsible for continuously monitoring delivery methodologies in the market, and assessing where new approaches can be adopted into our existing services.