Intec’s focus on delivering innovation continues beyond the successful completion of the implementation phase of system delivery into production and throughout the product lifecycle. Our services organisation provides world-class product support to customers around the globe, 24 hours per day, 365 days per year.
Solution Optimisation doesn't just mean that we respond quickly and effectively to customer questions and problem reports. It means we provide a range of services to augment our customers' own resources, in order to maximise the value our customers realise from their investment.
Intec’s Solution Optimisation portfolio includes:
Solution Support
Solution Operation
Application Managed Services to operate or help operate Intec systems for customers.
Configuration modification services to enable customers to adapt their systems in reaction to changes, for example, in market conditions, subscriber or traffic volumes or other factors affecting their competitive position.
Training of new staff or additional training of existing staff.
Performance tuning, including OS and Oracle.
Operational processing (Oracle table maintenance, backups, which means processes are run in parallel/sequentially).
Consulting with client or third parties on interface performance issues and errors.
Review and tuning of error processes.
Solution Transition
Upgrade Services to support customers in preparing for and executing product upgrades to take advantage of new functionality.
Definition and execution of Change Requests.
Hardware capacity planning.
All of Intec’s Solution Optimisation services build on the knowledge gained during implementation - in many cases, using staff from the same professional services teams who were responsible for initial deployments.
